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What Our Legal Terms Cover for You

Our terms set out exactly how your account, your wallet activity, and your access to the lobby are governed — and where local law shapes what's available to you in Indonesia.

Account terms apply to all registered accountsAccess subject to local law and eligible regionsDANA, OVO, GoPay wallet rules includedPolicy contact available via live supportTerms updated when regulations change
velosbet777 What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

Team online

Live Chat Support

Open the chat widget inside your account dashboard to ask about any term, clause or account policy. Our team responds directly — no ticket queue for policy questions.

Email Policy Requests

Send a written request to our support email for formal policy queries, data access requests or account closure. We respond to policy emails within our standard handling window.

Account Help Centre

The Help Centre inside your account covers the most common legal questions — including wallet verification rules for DANA, OVO, and GoPay and how to request account data.

ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Data We Hold

We store your account registration details, wallet identifiers for DANA, OVO or GoPay, and transaction history. We retain this only as long as your account remains active or as required.

Cookies and Session Tracking

Our site uses cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser; some features may not work without session cookies.

Account Security Practices

Your account uses OTP verification on login and on sensitive actions like wallet changes. We do not store raw wallet PINs — payment confirmation stays inside your DANA, OVO or GoPay app.

Requesting Changes or Deletion

To update personal data or request account deletion, contact us via live chat or support email. We verify identity before actioning any change to protect your account from unauthorised requests.

Common Questions About Our Legal Terms

These are the questions we get most often about account policy, data rights and how our legal terms work in practice for Indonesia accounts.

Yes. Access and eligibility depend on local law. We only extend services where permitted. If local regulations change, we notify you through your registered account email.

We hold your registration details, wallet identifiers such as your DANA or OVO account reference, and your transaction history. Data is retained while your account is active.

Send a written request via the support email listed in our Help Centre. We verify your identity first, then process the data request within our standard handling window.

Yes. Contact us through live chat or email to request account closure. After identity verification, we close the account and handle data deletion according to our retention policy.

We store only the wallet reference linked to your account, not PINs or raw credentials. OTP verification is required for any wallet changes, keeping your payment details secure.

We update the terms page and notify active accounts by email. Continued use of the platform after an update means you accept the revised terms as they apply to your region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.