What We Collect and Why We Collect It
When you create an account, we collect your name, email address, mobile number and the wallet identifier linked to your DANA, OVO or GoPay account. This is needed to process deposits, match withdrawals to the correct wallet, and verify your identity as required under applicable regulations.
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We also collect device and session data — your browser type, IP address and the pages you visit inside the lobby — to keep your account secure and to detect unusual access. If you reach us through our support channel, we retain that conversation to track
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resolution and improve response quality. We do not sell your data to third parties. Payment data tied to your OVO or GoPay transactions is passed only to the payment processor handling that transaction and to no one else. Data we hold is kept only for as
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long as your account is active or as required by law. You can ask us to delete your data at any time by contacting support — we will confirm the request and act on it within the timeframe set by applicable local law. Availability of this
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policy and related data rights depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.